Refund policy

If you’re not happy for any reason, ask for a refund within 7 days of your first payment and we’ll refund it in full. You don’t need to explain why. This applies to both the 6-month pass and the first month of the monthly plan.

Once a refund is issued, your alerts switch off. Your centres stay saved in case you come back.

• One payment. It never renews and we never charge you again, so there’s nothing to cancel.
• Alerts stay on for 6 months from the day you pay. We email you a few days before it ends.
• After the first 7 days it isn’t refundable, except in the cases below.

• Renews every month until you cancel. Cancel any time in My alerts in two clicks. No emails or calls needed.
• When you cancel, alerts stay on until the end of the month you already paid for, and you’re never charged again.
• Past months aren’t refunded, apart from the first-payment guarantee and the cases below.
• Forgot to cancel? If you were charged for a new month and haven’t used it (no alerts sent to you since the renewal), contact us within 7 days of the charge and we’ll refund that month.

• You were charged twice or charged the wrong amount.
• The service didn’t work as described for you, for example alerts didn’t arrive because of a fault on our side, and we couldn’t fix it.
• We stop the service or remove a centre you paid to watch. We refund the unused part of your plan.

French Exam Alert alerts you when seats appear; it can’t guarantee you’ll get one. Not getting a seat isn’t by itself a fault, but you still have the 7-day guarantee. Exam fees are paid to the test centre, not to us, and follow the centre’s own refund rules.

1. 1Send us a messageUse the contact form and pick “Payment or refund”. Write from the email you paid with, or include it.
2. 2We confirmWe reply within one working day, usually much faster.
3. 3Money backThe refund goes back to the card or account you paid with. Banks usually show it within 5–10 working days.

Payments are processed by our payment provider (Dodo Payments or Creem), which is the merchant of record and appears on your statement and receipt. Refunds go through them, in the currency you paid.

If something looks wrong on your statement, message us first. It’s faster for you, and we refund any genuine mistake straight away.